Our staff

We’re very selective when it comes to choosing the right people to work in the MidCoast Assist team. And for very good reason! Outside of their professional qualifications and experience, some of our key criteria includes a warm and friendly approach, and a commitment to providing outstanding, personalised customer care. In this section of our website, we’ll feature some of the amazing people from across the Assist team.


We’ll update the page regularly so why not drop by from time to time to find out more about the people behind our services… who knows, you may learn something new about one of your support team members!


Christine Ellis, Active and Older Program Team Leader, Ageing Services


Having joined MidCoast Assist in December 2013, I love coming to work every day to help make a difference in the lives of our clients, and to support my team members.

The challenge of trying to find the most interesting outings and activities for our clients is something I really enjoy, along with supporting our centre for people with dementia and their carers. I'm using knowledge I gain from my studies to help them be active and happy.


When I'm not working, I'm either relaxing on Dumaresq Island, watching Netflix, doing my study or practising bagpipes! I also like to travel as much as I can. The Dalai Lama said you need to see somewhere new every year. (Israel, Iran, India and Africa are next on my list).



Sally Randall, Community Connections Officer, Disability Services


I have worked at MidCoast Assist since August 2017, firstly as a support worker, then in the office as a Support Connections Officer and more recently as a Community Connections Officer.


Working here gives me the opportunity to help make a difference in the lives of so many people. It's incredibly rewarding. Everyday at work, I feel appreciated by our participants and carers. They always put a smile on my face, and I'm so proud of the relationships that I've built with them.


My most memorable moment so far was assisting a 65 year participant who fell through the cracks to get an NDIS plan. After countless phone calls and emails I was able to attain them a plan that will make the world of difference to the rest of his life. In my free time I love going to the gym, reading and spending time with my family and friends.

"We would like to express our appreciation to Sally Randall who has gone above and beyond with assisting our family through the busy and demanding lives we have. All of her hard efforts greatly eased the pressure. Her diligence in organising our boy’s support has always been timely, quick and responsive. When I was extremely busy and overlooked things, Sally was promptly on top of everything. She needs to be commended for her outstanding work ethics..." Leanne and Aaron Kemp.  

Kim Lawrence, Quality Support Officer, Disability Services


I began working here in 2013, and I get great joy in seeing our participants so happy. It's wonderful to be able to share these moments with them. 


One of my most memorable moments so far was being able to share the journey of a participant who was deaf getting a cochlear implant and being able to hear for the first time in 25 years.

This was a significant moment in his life and would not have happened had I not been there to coordinate and facilitate this through the assistance of ADHC funding.


Outside of work, I enjoy yoga.




Gill Williams, Community Connections Officer, Disability Services


I've been working with MidCoast Assist since March 2016 when I started as a casual support worker delivering support both in-centre and out in the community. I co-ordinate the youth groups, and have since taken on the adult social activities as well. I love each and every day. One of the things I love most about my job is organising group activities, especially when you see the participant's smiles and hear their laughter because they're enjoying the activities. I also love working with my fellow team members... when times are tough we always band together and support each other. 

There are so many memorable moments working with MidCoast Assist. Some of our participants took part in the Great Lakes Pearl Dragons Community Regatta, some paddling in their own race called "Dragon Spirit Event". Everyone involved in the event had an awesome time, including the support workers, participants, cheer squad, and family and friends.

When I'm not working, I really enjoy Dragon Boating. I love being out on the water and it's a fantastic way to get fit while having loads of fun with great people.

Sarah Crowe, Support Worker, Disability Services

Sarah.pngHi, I'm Sarah and I've worked as a Support Worker for Ageing and Disability services at MidCoast Council for almost 3 years. I love my job because I get to work alongside and build relationships with so many unique and special people. This includes not just my clients but other team members as well.

I find my job really exciting because every day is different and I'm always learning new skills and meeting new people.  I've made so many wonderful memories working with MidCoast Assist but always at the top of the list is seeing my clients accomplish their goals and sharing those rewarding moments with them. I couldn't imagine a better job.

When I'm not working I like to spend my time with family and friends. I also enjoy going for drives and exploring different places in the mid north coast. 


Anne Miranda, Service Support Officer, Ageing Services

Anne-Miranda.jpgI'm an AIN (Assistant in Nursing) and have been working with MidCoast Assist for a year as a Service Support Officer for Ageing Services in Forster.

I am very passionate about helping older people to remain living independently in their homes for as long as possible with support from our assistant nurses and domestic staff.

My most memorable moments working in Aged Care are in seeing the smiles on people's faces and how much they really do appreciate the services we provide to the community.

In my spare time I like going to the beach, relaxing at home and socialising with family and friends.