COVID-19 Pandemic Response

 We are continuing delivery of services.

In response to the COVID-19 pandemic, MidCoast Assist has taken a number of measures to ensure that our services continue to be delivered as safely as possible for our clients and staff. The procedures we have taken are in line with advice and direction from the NSW and Commonwealth Departments of Health. We are constantly reviewing our processes and making decisions based on ongoing advice.

As a result, all of our group activities have been suspended until we feel we can deliver these safely and instead we are offering other ways for our clients to stay socially connected.  We have also made modifications to the other services we provide.

We are providing essential services to our clients and participants whilst minimising risks of transmission of COVID 19.  This means we are practising spatial distancing as far as it is possible in the delivery of individual services, including restricting transport of clients and participants to essential journeys only. To avoid unnecessary contact for our clients in crowded places, wherever possible, we will be providing a ‘shop by list’ service rather than taking clients and participants shopping. 

As well as strict protocols for our staff to follow, we have provided our NDIS participants with guidance about spatial distancing, hand hygiene and ways they can reduce the risk of becoming infected.

If you are thinking of dropping in to one of our offices in Forster, Tea Gardens, Hawks Nest or Stroud, its best to ring ahead beforehand.

Instead of direct face to face contacts with clients, we will be using phone and email whenever it is appropriate.  Also our staff will be practicing spatial distancing in the office which means their working hours might change and they might be working from home.

The provision of our Coordination of Supports and Financial Intermediary services for our NDIS participants will continue as usual.

We are discussing the implications of these decisions with each of our clients, participants and their loved ones in order to ensure that essential services are delivered in ways that best suits them. If you have any feedback about the services we are offering or concerns about how we are responding to COVID 19, please contact us.

Read more about MidCoast Council's response to COVID-19 and how Coucil services are affected here.