COVID-19 Pandemic Response

 We are continuing delivery of services.

In response to the COVID-19 pandemic, MidCoast Assist has taken a number of measures to ensure that our services continue to be delivered as safely as possible for our clients and staff. The procedures we have taken are in line with advice and direction from the NSW and Commonwealth Departments of Health. We are constantly reviewing our processes and making decisions based on ongoing advice.

We have recommenced most group activities based in our centre in Forster.  However these might look and feel a little different as we are limiting numbers, ensuring social distancing and everyone will be assisted to practice good hand hygiene.

We are also introducing temperature checks for clients and participants which our trained staff will undertake before clients and participants enter the centre. We will continue to ask everyone if they have any flu-like symptoms and whether they (or anyone they live with) have been to any places listed by NSW Health Department as COVID-19 hotspots.  If any staff, volunteers, clients or participants answer ‘Yes’ to any of our screening questions, are unwell or have a fever, they won’t be able to be involved with activities or services until they are symptom-free without the use of medication.

We are following the advice of the NSW Health Department which means that our staff will be wearing face masks whenever they are providing a service and cannot maintain social distancing of 1.5 metres. 

If you have any questions of feedback about how the measures we are taking to keep people safe during COVID 19 pandemic, please contact the person you normally speak with at MidCoast Assist.

Survey results. We recently asked you to tell us what you thought about our response to COVID-19. Thankyou to everyone who provided feedback. You can review the results of our survey here(PDF, 77KB).

Read more about MidCoast Council's response to COVID-19 and how Coucil services are affected here.